Terms and Conditions

Terms and Conditions are addressed to both Consumers and Entrepreneurs using the Store and set out the rules for using the Online Store and the rules and procedures for concluding Sales Agreements with a Customer remotely, through the Store.  

1. Contact

• Seller's name and address: DNW Automotive Ltd, Kents Lane, North Weald, EPPING, CM16 6AX United Kingdom
• Seller's e-mail address: [email protected]
• Seller's telephone number: +447557887173
• The Customer may communicate with the Seller using the addresses and telephone numbers provided above.

2. General information

• The Seller, shall not be liable for any disruptions, including interruptions in the functioning of the Store, caused by force majeure, unauthorized actions of third parties or incompatibility of the Online Store with the technical infrastructure of the Customer.
• Viewing the dnwautomotive.co.uk does not require creating an Account. Placing orders by the Customer for Products in the Store's assortment is possible either after creating an Account in or by providing the necessary personal and address data.
• The total amount to be paid by the Customer consists of the price for the Product and the cost of delivery, about which the Customer is informed on the Store's pages when placing the Order, including when expressing the will to be bound by a Sales Agreement.

3. Account creation

• To open an Account in the Store, please complete the Registration Form
• Creating an Account in the Store is free of any fees.
• Logging in to the Account is done by entering the login and password set in the Registration Form.
• The Customer may at any time, ask to delete the account. The action may be taken via e-mail. There is no fee for this action.

4. Ordering goods

To place an Order you should:

• • log in or use the option of placing an Order without registration;
  • select the Product being the subject of the Order, and then click the "Add to Cart" button (or equivalent);
  • if the option of placing an Order without registration has been selected - complete the Order Form by entering the recipient's details of the Order and the address to which the Product is to be delivered, select the type of shipment (method of delivery of the Product), enter invoice data, if different from the recipient's data,
  • click "I order and pay" / click "I order and pay" and confirm the order by clicking on the link sent in the email,
  • choose one of the available payment methods and depending on the method of payment, pay for the order within the agreed period.

5. Delivery and Payments

The following payment and delivery methods are normally available:

• • Courier delivery or self-collection.
  • Cash on delivery.
  • Bank transfer payments.
  • Electronic payments.
  • Debit/Credit card payments.

6. Sales Agreement proceedings

• The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed the Order using the Order Form in the Online Store.
• After placing the Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for implementation occurs by sending the Customer an appropriate e-mail to the Customer's e-mail address provided when placing the Order, which contains at least the Seller's statement about the receipt of the Order and its acceptance for implementation and confirmation of the conclusion of the Sales Agreement. As soon as the Customer receives the above e-mail, a Sales Agreement is concluded between the Customer and the Seller.
• If selected by the Customer:
• payment by bank transfer, electronic payment or payment by credit card, the Customer is obliged to make the payment within 2 calendar days from the date of the Sale Agreement - otherwise, the order will be cancelled.
• payment on delivery. The customer is obliged to make the payment on delivery.
• cash payment on personal pickup, the customer is obliged to make the payment during the scheduled pick up of the goods.
• If the Customer has chosen a delivery method other than a personal pickup, the Product will be sent by the Seller within the time specified in its description.
• When ordering Products with different delivery dates, the delivery date is the longest given date.
• When ordering Products with different delivery times, the Customer may request the delivery of Products in parts or also provide all Products after completing the entire order.
• The beginning of the delivery period of the Product to the Customer counts as follows:
• If the Customer chooses the method of payment by bank transfer, electronic payment or payment card - from the date of crediting the Seller's bank account.
• If the Customer chooses the method of payment on delivery - from the date of the Sale Agreement,
• If the Customer chooses to collect the Product personally, the Product will be ready for collection by the Customer within the time limit specified in the Product description. The Customer will be additionally informed by the Seller about the readiness of the Product for collection by sending an appropriate e-mail to the e-mail address provided by the Customer when placing the Order.
• When ordering Products with different deadlines for readiness for pickup, the Customer has the option of picking up Products in parts (according to their readiness for pickup) or picking up all Products after completing the entire order.
• The beginning of the Product ready for collection by the Customer counts as follows:
• If the Customer chooses the method of payment by bank transfer, electronic payment or payment card - from the date of crediting the Seller's bank account.
• If the Customer chooses the method of cash on delivery - from the date of the Sale Agreement.
• Delivery of the Product to the Customer is payable unless the Sales Agreement provides otherwise. Product delivery costs (including fees for transport, delivery and postal services) are indicated to the Customer on the Online Store's website in the "Delivery costs" tab and when placing the Order, including when the Customer wishes to be bound by the Sales Agreement.
• Any duties or taxes are not subject to the Product delivery costs and it is the Customer’s sole responsibility to cover these expenses.
• Personal collection of the Product by the Customer is not a subject of any charges.

7. The right to withdraw from the contract

• The consumer may withdraw from the Sales Agreement within 14 days without giving any reason, if the delivery country of the Product is the United Kingdom.
• The 14 calendar days period starts after the delivery is completed.
• In the case of a Contract that covers many Products that are delivered separately, in batches or in parts, runs from the delivery of the last item, batch or part.
• The consumer may withdraw from the contract by submitting a declaration of withdrawal from the contract to the seller. To meet the deadline for withdrawing from the Contract, it is sufficient for the Consumer to send a statement before this deadline.
• The statement may be sent via traditional mail by sending a statement to the Seller`s address, indicated in this document.
• In the event of sending a statement by the Consumer electronically, the Seller shall immediately send the Consumer a confirmation of receipt of the statement of withdrawal from the Agreement to the e-mail address provided by the Consumer.
• Effects of withdrawal from the Agreement:
• In the event of withdrawal from a Distance Contract, the Contract is considered void.
• In the event of withdrawal from the Contract, the Seller shall immediately return to the Consumer, no later than within 14 days from the date of receipt of the Consumer's statement on withdrawal from the Contract, all payments made by the Consumer, excluding the delivery costs , and any additional costs resulting from the method of delivery chosen by the Consumer.
• The seller will refund the payment using the same payment methods that were used by the Consumer in the original transaction, unless the consumer has expressly agreed to another solution that will not involve any additional costs.
• The Seller may withhold reimbursement until receiving the Product back or until proof of its return is provided, whichever occurs first.
• The Consumer should return the Product to the Seller's address provided in these Regulations immediately, no later than 14 days from the day on which he informed the Seller about withdrawal from the Agreement. The deadline will be met if the Consumer sends the Product back within 14 days.
• The Consumer bears the cost of the returned delivery.
• The consumer is only responsible for reducing the value of the Product resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the Product.
• The right to withdraw from a distance contract is not entitled to the Consumer in relation to the Contract:
• in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specifications or serving to satisfy his individual needs,
• in which the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery,
• in which the subject of the service is an item subject to rapid deterioration or having a short shelf life,
• for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the service that after the performance of the service by the Seller he will lose the right to withdraw from the Contract,
• in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control, and which may occur before the deadline to withdraw from the Contract,
• in which the subject of the service are things that after delivery, due to their nature, are inseparably connected with other things,

8. Complaint and warranty

• In the event of a defect in the goods purchased from the Seller, the Customer has the right to make a complaint based on the provisions regarding warranty in the Civil Code.
• In the event of a defect in the goods purchased from the Seller, the Customer has the right to make a complaint based on the provisions regarding warranty in the Civil Code. If the Customer is an Entrepreneur, the parties exclude liability under the warranty.
• Complaints should be submitted in writing or by e-mail to the addresses of the Seller provided in these Regulations.
• The seller will respond to the complaint immediately, no later than within 14 days, and if he does not do so within this period, it is considered that the client's request was considered justified.

9. Personal Data

• The administrator of personal data of Customers collected through the Online Store is the Seller.
• Customers' personal data collected by the administrator via the Online Store are collected in order to implement the Sales Agreement.
• The recipients of personal data of the Online Store customers may be:
• A third-party courier or a delivery company.
• A third-party entity chosen for processing payments.
• The customer has the right to access their data and correct them.
• Providing personal data is voluntary, but failure to provide the required personal data, may result in the inability to conclude the Sales Agreement.

10. Final Provisions

• The Seller reserves the right to amend the Regulations.
• In matters not covered by these Regulations, generally applicable provisions of local law.
• The Seller will inform the Customer about any change in Terms and Conditions at least 7 days in advance.

  Privacy policy  

By using dnwautomotive.co.uk, you accept the rules contained in its Privacy Policy. We reserve the right to make changes to the Privacy Policy. We never share the data of users of this website with third parties other, than mentioned within this Terms and Regulations document. You always have the right to change or delete your data from the site database. We reserve the right to send messages to people whose contact details we have obtained through activities related to this website. The information in these messages may relate to products and services offered by the Online Store, as well as some messages having a marketing and/or commercial character.

Cookies Policy

The website does not automatically collect any information, except for information contained in cookie files (so-called "cookies"). Cookies are IT data, in particular text files, which are stored on the Website User's end device and are intended for using the Website's pages. Cookies usually contain the name of the website from which they originate, their storage time on the end device and a unique number.

Cookies are used to:

1. a) adapting the content of the Website pages to the User's preferences and optimizing the use of websites;
2. b) recognizing the Website User's device and properly display the website, tailored to his individual needs;
3. c) create statistics that help to understand how Website Users use websites, which allows improving their structure and content;
4. d) maintaining the Website User's session (after logging in).

The Website uses two basic types of cookies: "session" cookies and "persistent" cookies. Session cookies are temporary files that are stored on the User's end device until logging out, leaving the website or turning off the software (web browser). Persistent cookies are stored on the User's end device for the time specified in the cookie parameters or until they are deleted by the User. The Website uses the following types of cookies: a) "functional" cookies, enabling "remembering" the settings selected by the User and personalizing the User's interface, i.e. in terms of the language or region of the User's origin, font size, appearance of the website, etc .; b) "advertising" cookies, enabling users to provide advertising content more tailored to their interests.

1. c) "performance" cookies, enabling the collection of information on how to use the Website's pages; d) "necessary" cookies, enabling the use of services available on the Website, e.g. authentication cookies used for services that require authentication on the Website; e) cookies used to ensure security, e.g. used to detect fraud in the field of authentication on the Website;

In many cases, the software used for browsing websites, by default allows the storage of cookies on the User's end device. Website Users can change cookie settings at any time. In the web browser these settings can be changed in order to block the automatic handling of cookies or to inform about them every time they are placed on the User’s device. Detailed information about the possibilities and ways of handling cookies are available in the software settings. The Website operator informs that restrictions on the use of cookies may affect some of the functionalities available on the Website. Cookies placed on the Website User's end device can also be used by advertisers and partners cooperating with the Website operator. More information about cookies is available in the "Help" section of the web browser menu.